Your frequently asked questions answered.

Frequently Asked Questions

Read our Frequently Asked Questions (FAQ) below to find out more about our Unmetered Dedicated Server. Simply click on your question to see the answer below. Please contact sales at 1-800-583-1554 or sales@unmeteredserver.net if you have any questions not answered here.

  1. What Are The Advantages Of A Dedicated Server?
  2. What Operating Systems Do You Install?
  3. What Software Can I Install On A Dedicated Server?
  4. What control panels are supported?
  5. Is hosting of IRC services allowed?
  6. What if my dedicated server hardware fails?
  7. Do I Need To Perform Security Updates On The Dedicated Server?
  8. Can I Provide my own hard drives, RAM, etc?
  9. Can I Purchase Additional IP Addresses For My Dedicated Server?
  10. Do I get root access to my Dedicated Server?
  11. Who will have control of the server?
  12. Can you waive the setup fees, or give a discount if we pre-pay?
  13. What Level Of Support Do You Provide?
  14. Do you allow resellers?
  15. Do you allow adult content?
  16. How Long Does It Take For A Dedicated Server To Be Online?
  17. What types of applications can I load?
  18. What is the definition of a reboot?
  19. Do You Provide Remote Power Controls?
  20. Is There A Contract Term?
  21. How do I get additional IP addresses for my dedicated server?
  22. Do I own the dedicated server?

Answers


  1. What Are The Advantages Of A Dedicated Server?

    A Dedicated Server provides an isolated environment to host your applications. The server is not shared with anyone else and only you have access to the server. This adds a level of security and reliability that can't be matched by any shared hosting or VPS offering. Dedicated Servers are an economical option if you require large amounts of disk space or greater performance for your applications. The server hardware and Internet connectivity is fully managed by Unmetered Server, leaving you to focus on running your business.

  2. What Operating Systems Do You Install?

    As of now, we currently support:

    • Windows 2003
    • Windows 2008
    • CentOS
    • FreeBSD
    • Ubuntu
    • Debian

    If you need a specific OS for your server, we are more than happy to help. Just contact our sales department before ordering to confirm.

  3. What Software Can I Install On A Dedicated Server?

    You may install any software you wish on the server, subject to licensing conditions and our Acceptable Use Policy.

  4. What control panels are supported?

    Currently we offer the following control panels:

    Control Panels Available
    DirectAdmin $14.95 / mo
    cPanel $24.95 / mo
    Plesk $24.95 / mo
  5. Do you allow IRC?

    Unmetered Server does not allow IRC. Per the terms of our acceptable use policy, Unmetered Server customers are responsible any network problems or DoS attacks caused by or targeted at their servers, and unfortunately some IRC servers seem to attract these attacks.

  6. What if my dedicated server hardware fails?

    Our technicians will replace the faulty hardware free of charge. Simply contact our technical support in the event of a hardware failure and we will replace it as soon as possible.

  7. Do I Need To Perform Security Updates On The Dedicated Server?

    Yes. Because the Dedicated Servers are unmanaged, you will need to ensure that all OS security updates are applied including any updates released by vendors of other software applications you have chosen to install.

  8. Can I Provide my own hard drives, RAM, etc?

    No, it is not possible to provide your own hardware as server hardware must be provided by Unmetered Server. We hold standby spares of all brand name components used to build the servers so that we can quickly resolve any hardware faults if they arise. Brand name components must also be used to validate warranty agreements.

  9. Can I Purchase Additional IP Addresses For My Dedicated Server?

    Yes. You can purchase additional IPv4 addresses for $2 per month where you can provide justification for the allocation. IPv4 addresses are allocated with a minimum netblock size of /29. (6 usable addresses) Please contact sales@unmeteredserver.net for further information.

  10. Do I get root access to my Dedicated Server?

    Yes. You get full administrative access to your Dedicated Server. You have full control, but please be aware that you are responsible for any changes that you make. If you are unsure, the optional Server Management is highly recommended.

  11. Who will have control of the server?

    This is your own dedicated server. You will have complete root access control over the server. Unmetered Server does not even maintain access.

  12. Can you waive the setup fees, or give a discount if we pre-pay?

    Yes! In addition to our everyday low prices, all packages offer free setup when you prepay your account for 3 months! Just choose quarterly billing when checking out to receive the discount.

  13. What Level Of Support Do You Provide?

    Dedicated Servers are unmanaged. Unmetered Server will manage the server hardware and the server's connection to the Internet but will not provide support for operating system software or applications you choose to run on the server. You will require server administration skills to successfully manage a Dedicated Server. If you are unsure, the optional Server Management is highly recommended.

  14. Do you allow resellers?

    Yes, quite a few of our largest customers are hosting companies who are reselling space on our servers as shared hosting to their clients. We encourage the resales of our servers.

  15. Do you allow adult content?

    Unmetered Server does allow adult content, provided that it does not violate any of the terms of our Acceptable Use Policy or Terms of Service.

  16. How Long Does It Take For A Dedicated Server To Be Online?

    We keep a quantity of servers in stock, which means we should have your server online often with 48 hours, but during busy times it may take a little longer.

  17. What types of applications can I load?

    You are free to load any applications you wish as long as they are not in violation of our AUP.

  18. What is the definition of a reboot?

    When we mention a reboot on the feature page, we are referring to instances when we have to physically reboot your server. You are free to reboot your server remotely by yourself at any time, at no charge. This is one of the many benefits to having your own dedicated server.

  19. What is the definition of a System Restore?

    A system restore is when we have to restore your server to the same state that it was in when you first received your start-up email. This usually only happens when a customer does catastrophic damage to their Operating System.

  20. Is There A Contract Term?

    Dedicated Servers are billed on a month-to-month basis and there is no fixed term contract. Dedicated Servers can be cancelled with 14 days notice.

  21. What forms of payment do you accept?

    We accept Visa, MasterCard, American Express, Discover and PayPal. You may also pay by cheque, wire transfer and Western Union, but this will result in slower activation times. Additional information may be found on our Order Form.

  22. Do I own the dedicated server?

    No, you are paying to rent the server, for the included technical support, plus for the space, power, bandwidth, and Internet connectivity in our data center. Dedicated Servers are a cost-effective and convenient alternative to colocation (where you buy a server and rent space in a datacenter) or building your own datacenter facility since it would cost millions of dollars to achieve the reliability and network connectivity that Unmetered Server delivers.

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